Dear Valued Ibom Air Customers on our Lagos-Abuja route,⁠
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We write to sincerely apologize for the very long delay you have experienced today owing to a sudden, unscheduled maintenance on our aircraft that was scheduled to operate your flights today. ⁠
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We have deployed another aircraft to recover these flights and please know that we will operate all our scheduled Lagos to Abuja return flights today, albeit late. We have written a personalized apology letter to every one affected by this service disruption, which you will all receive when you board your flights today, containing our offer to help assuage this negative experience. ⁠
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We know that this experience today has caused you a huge inconvenience and we deeply and sincerely regret this. ⁠
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Thank you for choosing Ibom Air and rest assured we are working very hard to return to our normal services for which you have come to rely on us.⁠
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From your Team at Ibom Air ⁠
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